Policy
Refund & Replacement Policy
Exactly what happens if something goes wrong with your order.
Replacements come first
Every order includes a 14-day replacement warranty starting the moment your credentials are delivered by email. If your account is banned, restricted from TikTok Shop Affiliate, or its follower count was materially misrepresented, file a claim from your dashboard and we'll replace it free of charge. Full coverage details are on our warranty page.
When a refund applies instead
Refunds are handled case by case, and are typically issued when we can't source a replacement account, if you were charged twice for the same order, or if your order is cancelled before your account has been delivered. Contact support and we'll confirm which option applies to your order.
Before delivery
If you change your mind before your account has been delivered, contact us as soon as possible. If sourcing hasn't started, we'll cancel and refund the order in full.
What isn't covered
Once credentials are delivered, refunds aren't offered for issues caused after handover, such as skipping the warmup guide, running prohibited content, or sharing your credentials with a third party. These situations are outlined in full on our warranty page.
How to request one
Open your order in the dashboard and file a claim, or email support with your order code. We review requests within 24-48 hours and let you know the outcome directly.
Processing time
Approved refunds are returned to your original payment method and typically show up within 5-10 business days, depending on your bank or card issuer.
Or email aashirsiddiqui13@gmail.com.